Please Wait...

Help Desk Solutions

Our Help Desk Support Services help clients to operate their IT environments effectively. With a global network of offices, our highly skilled, help desk technicians respond to emergency IT support requests immediately, either on-site or off-shore.

Services include:

  • 24x7 Dedicated Help Desk
  • Live Online Chat & Web-Based Support
  • Remote Support Services
  • Incident and Problem Management –ticketing system and policy-based workflow
  • User Portal –detailed self-serve information including, but no limited to n hardware, software, and configuration

IT Validation Consulting Services

We utilize our domain and technical expertise in processes and application support, to provide an independent and business-centric approach towards CSV (Computer System Validation) process, 21 CFR Part 11 consulting and Formal Testing & Qualification. Our services provide clients with an opportunity to focus on their key business areas while ensuring that the geography specific statutory requirements are met.

IT Compliance Consulting:

  • Gap Assessment
  • Rapid Remediation Projects
  • Supplier/Vendor Assessment
  • Portfolio Assessment

IT Compliance Management:

  • Risk-based Computer System Validation services
  • CAPA Management Services
  • Periodic Review/Security Review

Continued Compliance Support:

  • Audit Preparedness and Audit Readiness services
  • Change Management and Release Management services
  • Problem and Incident Management Services

Quality Assurance Activities:

  • CSV SOP/IT SOP Management – Upgrade, Harmonization and Periodic Review
  • Technical Writing/Technical Authoring
  • Electronic Document Management & Workflow Management services

Testing Consultation Services:

  • Instituting Risk-based Testing Methodology
  • Test Strategy and Test Process Consulting
  • Managed Testing Services by providing end-to-end Testing and Qualification Services

Testing Management Services:

  • Risk-based Test Scenarios and Test Execution Methodology
  • End to end IQ, OQ and PQ Test Strategy
  • Documentation Management of IQ, OQ and PQ
Help Desk Solutions

LEARN MORE OR SPEAK WITH OUR EXPERTS

CONTACT US
Leader in Clinical Trial
Management Solutions

Successful clinical trials require the ability to see key details and uncover hidden insights. Bioclinica utilizes science and technology to bring clarity to clinical trials, helping companies to develop new life-improving therapies more efficiently and safely.

ASCPT 2018 Annual Meeting https://t.co/i0mjYbBq5N Join @Bioclinica Research's Open House 3/22 https://t.co/citlLotbD7
bioclinica (Yesterday)
Heading to DC for DIA's #Pharmacovigilance & Risk Mgmt Strategies Conf.? Visit @Bioclinica in booth 32. Preview our… https://t.co/alU1sCg04l
bioclinica (Yesterday)
Kevin Bishop, named a 'Top Innovator' in #clinicaltrials by @CenterWatch See how we're reducing risk to the clinic… https://t.co/rXBGvIh9Wr
bioclinica (2 days ago)
RT @CenterWatch: Congratulations to all our #2018TopInovators! Read about the innovations in the #CWMonthly special edition, https://t.co/Y…
bioclinica (1 week ago)
RT @CenterWatch: .@Pfizer demonstrates leadership in #clinicaltrial innovation with two spots on the @CenterWatch #2018TopInnovators, https…
bioclinica (1 week ago)
RT @jheanne: I just contributed towards 'Joby' on https://t.co/EHt69JFLZ9 Best wishes to Joby and all our @Bioclinica team members! @Oxfam…
bioclinica (1 week ago)

Latest Blogs:

Removing Risk from Clinical Trial Management System (CTMS) Implementations
Collaboration Between Clinical Operations and the Logistics and Supply Chain Teams is Key to Trial Success
The Value of Protocol Review
CTMS and RBM: Hot Topics at OCT Nordics in Copenhagen