Please Wait...

Help Desk Solutions

Our Help Desk Support Services help clients to operate their IT environments effectively. With a global network of offices, our highly skilled, help desk technicians respond to emergency IT support requests immediately, either on-site or off-shore.

Services include:

  • 24x7 Dedicated Help Desk
  • Live Online Chat & Web-Based Support
  • Remote Support Services
  • Incident and Problem Management –ticketing system and policy-based workflow
  • User Portal –detailed self-serve information including, but no limited to n hardware, software, and configuration

IT Validation Consulting Services

We utilize our domain and technical expertise in processes and application support, to provide an independent and business-centric approach towards CSV (Computer System Validation) process, 21 CFR Part 11 consulting and Formal Testing & Qualification. Our services provide clients with an opportunity to focus on their key business areas while ensuring that the geography specific statutory requirements are met.

IT Compliance Consulting:

  • Gap Assessment
  • Rapid Remediation Projects
  • Supplier/Vendor Assessment
  • Portfolio Assessment

IT Compliance Management:

  • Risk-based Computer System Validation services
  • CAPA Management Services
  • Periodic Review/Security Review

Continued Compliance Support:

  • Audit Preparedness and Audit Readiness services
  • Change Management and Release Management services
  • Problem and Incident Management Services

Quality Assurance Activities:

  • CSV SOP/IT SOP Management – Upgrade, Harmonization and Periodic Review
  • Technical Writing/Technical Authoring
  • Electronic Document Management & Workflow Management services

Testing Consultation Services:

  • Instituting Risk-based Testing Methodology
  • Test Strategy and Test Process Consulting
  • Managed Testing Services by providing end-to-end Testing and Qualification Services

Testing Management Services:

  • Risk-based Test Scenarios and Test Execution Methodology
  • End to end IQ, OQ and PQ Test Strategy
  • Documentation Management of IQ, OQ and PQ
Help Desk Solutions

LEARN MORE OR SPEAK WITH OUR EXPERTS

CONTACT US
Leader in Clinical Trial
Management Solutions

Successful clinical trials require the ability to see key details and uncover hidden insights. Bioclinica utilizes science and technology to bring clarity to clinical trials, helping companies to develop new life-improving therapies more efficiently and safely.

If study sites R asking 4 accuracy & speed in site payments & the clinical financial folks R demanding better budge… https://t.co/FR4QE2QEqx
bioclinica (1 hour ago)
See you at #DIA2018 ! Here's when & where to find @Bioclinica in our exhibit, at Innovation Theater (Site Payments!… https://t.co/z4hPha2Ppo
bioclinica (Yesterday)
Reminder: Today's webinar on Clinical Endpoint Adjudication kicks off at 1 PM Eastern. > https://t.co/1IU9TVFCFA
bioclinica (5 days ago)
In a new go-to-guide on conducting #Alzheimer's clinical trials, @bioclinica experts Joyce Suhy, Marieke Cajal, Luc… https://t.co/SaBFm3L9CL
bioclinica (5 days ago)
Clinical Endpoint Adjudication Webinar. Join us in a live online event this Friday, (6/15) Details & reg. > https://t.co/uBjlgSMnDS
bioclinica (6 days ago)
Clinical Endpoint Adjudication webinar this Friday! Interested in establishing a universal clinical vocabulary to i… https://t.co/uPD992tSaY
bioclinica (1 week ago)

Latest Blogs:

Latin America: Benefit from the Right Partner
Removing Risk from Clinical Trial Management System (CTMS) Implementations
Collaboration Between Clinical Operations and the Logistics and Supply Chain Teams is Key to Trial Success
The Value of Protocol Review
CTMS and RBM: Hot Topics at OCT Nordics in Copenhagen